All orders placed before 12 noon Central Standard Time will ship out within two days during standard business hours via UPS unless requested otherwise or unless items are out of stock. USPS ORDERS WILL SHIP THE NEXT BUSINESS DAY  - THERE IS NO GUARANTEE WHEN OR IF YOU WILL GET YOUR PACKAGE IF YOU CHOOSE USPS -  We reserve the right to choose a different shipping carrier if we need to due to the size of package, destination or any other reason we see fit. Back-ordered items or items that are out of stock will ship when they become available. Orders placed during weekends or holidays will be processed the next business day. Elimadent PDR is not responsible for any package carrier delay due to weather, peak holiday season delay, global pandemic or any other sort of carrier delay. Orders placed during the peak hail season may take an additional 1-2 business days for processing. Some orders may be drop-shipped directly from the manufacturer. All orders being shipped are subject to the appropriate state sales tax. 

Return Policy –

There is a 30-day warranty If your product is damaged or if your order was processed incorrectly. Most items we carry have manufacturers warranty's a small number of items do not have a warranty and are sold as-is (NO WARRANTY ON GLUE TABS, GLUE OR OTHER CONSUMABLE ITEMS). If there is an issue with the product you purchased please give us a call and we will work with you to resolve the issue. All returns made are good only for an in-store credit only and will only be accepted if made within 10 days from the original purchase date. All returns must be in new condition with the original manufacturers packaging. Elimadent LLC reserves the right to refuse returns for any reason or for product misuse or abuse.

If the buyer has purchased the wrong product or wishes to return a product within 10 days it is the responsibility of the buyer to cover all shipping costs and fees.

T-Hotbox -This item can be returned within 10 days of purchase as long as it’s in new condition.  There will be a 20% restocking fee for returns.  Shipping costs are the responsibility of the customer.

Tools purchased at Elimadent that are broken will be handled according to the manufacturer's guidelines. Shipping costs are the responsibility of the customer. All tools that are returned must have postage or shipping costs paid to and from Elimadent and must have a letter which contains a copy of a receipt and a correct return address with phone number. 

If you have any questions regarding an order or our return policy, please contact us at 817-647-6795 or sales@elimadent.com.

International Shipping:

Elimadent, L.L.C. ships worldwide via UPS, DHL, or USPS. USPS is not guaranteed. The buyer is responsible for all customs and duties charges.